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Delivery & returns

Placeholder information — to be completed with confirmed supplier terms.

How delivery works

Ember n Frost works with selected fulfilment partners. Your order may be dispatched directly from our partner’s warehouse, and larger items may arrive by specialist courier.

Delivery areas & times

United Kingdom: [timeframe and cost to be confirmed]
European Union: [timeframe, cost and any duties to be confirmed]

Returns

You usually have 14 days from delivery to cancel your order. [Return process, who pays return shipping, condition requirements and exclusions — to be confirmed.]

Damaged or faulty items

Please contact us at info@embernfrost.com as soon as possible with your order number and photos. [Process to be confirmed.]

Warranty

[Manufacturer warranty details — to be confirmed per product.]