Terms & conditions

About us

embernfrost.com is operated by Ember n Frost. [Registered business address — to be added]. [Company registration number — to be added]. [VAT number — if applicable]. Contact: info@embernfrost.com.

Independent retailer

We are an independent retailer. Products are made by third-party manufacturers and may be dispatched directly by our fulfilment partners.

Orders & contract

[How orders are accepted and when a contract is formed — to be completed.]

Prices & payment

Prices are shown in GBP and include VAT where applicable. [Currency, payment methods and EU pricing — to be completed.]

Delivery

See our delivery & returns page. [Details to be completed.]

Your right to cancel

Under the Consumer Contracts Regulations 2013 (and equivalent EU rules), you may usually cancel within 14 days of receiving your goods. [Process, return costs and exclusions — to be completed.]

Faulty goods

Your statutory rights under the Consumer Rights Act 2015 are not affected. [Warranty terms — to be completed.]

Use of products

Please follow the manufacturer’s instructions. Information on this site is general and not medical advice.

Governing law

[England and Wales / applicable jurisdiction — to be confirmed.]